Privacy Policy

Section 1 - Information on the Collection of Personal Data and Contact Details of the Controller

Thank you for visiting SOLVA LONDON. We value your trust and want to inform you about how we process your personal data when you use our website. Personal data includes all information that can personally identify you.

The data controller responsible for processing personal data on this website, as defined by the General Data Protection Regulation (GDPR), is SOLVA LONDON. The controller is the natural or legal entity that determines the purposes and means of personal data processing, either alone or with others.

For security purposes and to protect the transmission of personal data (e.g., orders or inquiries), our website uses SSL or TLS encryption. You can recognise an encrypted connection by the "https://" prefix and the lock symbol in your browser's address bar.

Section 2 - Data Collection When Visiting Our Website

If you use our website for informational purposes only (i.e., without registering or providing information), we collect only the data that your browser transmits to our server ("server log files"). This includes:

  • The specific page visited.
  • Date and time of access.
  • Volume of data sent (in bytes).
  • Referring source/reference (e.g., a website link).
  • Browser and operating system details.
  • IP address (anonymised where possible).

This data is processed according to Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in improving our website's stability and functionality. This data is not shared with third parties unless there is suspicion of illegal use requiring investigation.

Section 3 - Cookies

To improve your experience and enable certain features, SOLVA LONDON uses cookies. Cookies are small text files stored on your device. We use two types of cookies:

  1. Session cookies: Deleted after your browser session ends.
  2. Persistent cookies: Remain on your device and help us recognize you on future visits.

If cookies involve the processing of personal data, they are handled according to Art. 6 para. 1 lit. b GDPR (contract purposes) or Art. 6 para. 1 lit. f GDPR (our legitimate interest in website optimization).

You can manage your cookie preferences via your browser settings. Note that rejecting cookies may limit some website functionalities.

Section 4 - Contact Us

When you contact us (e.g., via email or a contact form), your data is used solely to respond to your inquiry. The legal basis for this processing is our legitimate interest in addressing your query (Art. 6 para. 1 lit. f GDPR) or contract-related processing (Art. 6 para. 1 lit. b GDPR). Your data will be deleted once your inquiry is resolved, provided no legal obligations require further retention.

Section 5 - Data Processing for Orders and Customer Accounts

When you place an order or create a customer account, we process your personal data to fulfill the contract (Art. 6 para. 1 lit. b GDPR). This may include your:

  • Name
  • Address
  • Email address
  • Payment details

You can delete your customer account by contacting us. We retain your data in line with tax and commercial retention obligations and delete it afterward unless you consent to further use.

Section 6 - Newsletter Subscription

By subscribing to our SOLVA LONDON Newsletter, you agree to receive updates and offers. This requires your consent (Art. 6 para. 1 lit. a GDPR) through a double opt-in process. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Section 7 - Data Sharing for Order Fulfillment and Payments

We share your data with third parties when necessary to process your orders, including:

  • Delivery partners: To ensure shipping.
  • Payment providers: To process payments securely.

Specific providers we use include:

  1. PayPal: Data may be shared for payment processing. PayPal may conduct credit checks for certain transactions. View PayPal’s privacy policy.
  2. Stripe: For card payments. Stripe's privacy policy can be viewed here.

Section 8 - Data Subject Rights

As a user, you have the following rights under GDPR:

  • Access: Request a copy of the personal data we process.
  • Correction: Update incomplete or incorrect information.
  • Deletion: Request your data be erased, subject to legal retention requirements.
  • Portability: Obtain your data in a machine-readable format.
  • Restriction/Objection: Limit or object to data processing where applicable.

To exercise your rights, contact us at info@solva-london.com.

Section 9 - Updates to This Policy

This Privacy Policy may be updated to reflect changes in our services or legal requirements. The latest version will always be available on our website.